FAQ Warranty


As a leading TCM Herb Decoction and TCM Fumigation Treatment Device and other TCM Rehabilitation medical equipment manufacturer, TCM HUAYAN Medical attaches very importance to products quality and services of customers all the time. If our partners have any confusion or problem with our TCM Herb Decoction and Packing Machines, we will be the first time give them solution and support promptly.
Please find below FAQs:

1. How to purchase our products? Do you have distributor in our country?
You can purchase our products from our company directly. Gererallly the procedure as below:
Sign the contract, payment by T/T, contact the shipping company or air freight to delivery the goods to your country.

 Meantime,we are looking for the good qualify distributors for all countries to sales our TCM Medical products.

2. What is the warranty? How about the spare parts? Do you offer the training service ? We are worry about the maintain, How to do the after service?

 a. The free warranty is one year from the day of Commissioning qualified. If there is any fault for our products within the warranty period, we will be changed the fault spare parts for free.
 b. We will attach the spare parts which is easy to be broken when shipment, it is convenience for your useing.
 c. We will be offer the video of the installing or the fault of this model machine by our technical term of person. As judgment and advice how to solve the problem. It is for free to offer you this service.
 d. If you need many set of TCM Herb Decoction and Packing mahine.we could be send our technical person to install the machines, training the technical staffs of the customer. our customers come to our factory to training in China.


4. How about the maintenance after the warranty period?
After the warranty period, we are still responsible for after service, So you need to bear the cost. As long as the useful life of the equipment is unexpired, we will provide paid services, divided into the following special conditions:  
a. Video guide maintenance, if the parts do not need replacement, we will use audio and video to help u resolve the malfunction problem, this is completely for free. 

  b. If the parts must be replaced, we will provide the parts to customers according to the cost price of parts. Customers are responsible for the transportation costs 

5.We need some original catalogues, can you send to me?

Yes, we can send t item As for new customer, please bear the delivery cost and we will deduct it from the first order.

6.Hong long is the delivery time if I place  an order now?

This depends on the quantities of your order and models. Generally speaking, we could be delivery it after received your payment 6 days

7.Can we visit your factory?
Of course,we will prepare for everything in advance if it is necessary. Generally, it is requirement that customers must have build agency relationship or business relationship with our company.

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